Gina, Tracy, and I are more than happy to receive your questions and make sure that the PM team covers them. Please email them to me at natalia.abad@genesys.com
Original Message:
Sent: 08-05-2024 09:26
From: Gina Palmer
Subject: Want to learn more about Genesys Work Plan Bidding - Video Here!!!
For those of us who cannot attend, is there somewhere we can post questions so we are sure they are addressed in this session?
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
Original Message:
Sent: 08-05-2024 09:22
From: Natalia Abad
Subject: Want to learn more about Genesys Work Plan Bidding - Video Here!!!
Hello everyone,
We got you once we have done the live webinar, the recording will be available in the library of this community so you can see it and share with your team.
Also, here is the link to the webinar registration.
https://www.genesys.com/webinars/wem-knowledge-hub-round-tables-the-evolution-of-bidding
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Natalia Abad
Genesys - Employees
Original Message:
Sent: 08-05-2024 07:45
From: Tracy Vickers
Subject: Want to learn more about Genesys Work Plan Bidding - Video Here!!!
The event is actually on the 4th Sept :-) and yes it will be recorded and posted in the library.
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Tracy
Genesys
Original Message:
Sent: 08-05-2024 05:41
From: Heather Henderson
Subject: Want to learn more about Genesys Work Plan Bidding - Video Here!!!
I'm also on leave. Very much looking forward to the recording.
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Heather Henderson
Admiral Group Plc
Original Message:
Sent: 08-02-2024 09:29
From: Gina Palmer
Subject: Want to learn more about Genesys Work Plan Bidding - Video Here!!!
Oh, no! I am so sad I'm going to miss it. I'll be driving back to the US from Quebec (Vacation!). I hope it is recorded.
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
Original Message:
Sent: 08-02-2024 09:17
From: Natalia Abad
Subject: Want to learn more about Genesys Work Plan Bidding - Video Here!!!
Hi Gina,
On September 3rd, we will host a Round Table where the Product Management team and the WEM Knowledge Hub will cover Work Plan Bidding and the upcoming functionality of the Activity Planner. Keep an eye on the community, as we are launching the event registration page on Monday, August 5th.
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Natalia Abad
Genesys - Employees
Original Message:
Sent: 08-01-2024 12:03
From: Gina Palmer
Subject: Want to learn more about Genesys Work Plan Bidding - Video Here!!!
This video is great and it I am more excited about Workplan Bidding, since watching it. Will there be a training module on it? Or is there a Q & A somewhere? I still have many questions.
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
Original Message:
Sent: 07-24-2024 11:49
From: Natalia Abad
Subject: Want to learn more about Genesys Work Plan Bidding - Video Here!!!
Benefits:
Business | Supervisors | Agents |
• Operational Efficiency: AI-driven insights optimize resource allocation, creating shifts that align with current workload predictions.
• Business Value: Enhance overall productivity and service levels by ensuring that schedules meet both employee preferences and organizational goals. | • Streamlined Management: Efficiently manage bid submissions with user-friendly tools, reducing administrative workload.
• Optimized Scheduling: Maintain service level compliance while accommodating employee scheduling preferences.
| • Flexibility and Control: Bid on work plans that best suit personal needs, enhancing work-life balance.
• Increased Satisfaction: Feel more empowered and satisfied with personalized schedules tailored to individual preferences and availability. |
#WorkforceManagement
#Forecasting
#Scheduling
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Natalia Abad
Genesys - Employees
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