Workforce Engagement Management

 View Only

Discussion Thread View
  • 1.  Work Plan Configurations - consecutive schedule days

    Posted 02-20-2025 10:07

    I'm trying to create a work plan with 6 working days in a week (Sat & Sun being 2 and having 1 weekday off) - I also would like it so they are not working 5 days consecutively (i.e. not scheduled to work Tuesday to Sunday). I've tested it by having the Monday optional or not optional but I keep getting the below error message - any advice is appreciated.


    #Configuration

    ------------------------------
    Chandni Kara
    MI & Planning Specialist
    ------------------------------


  • 2.  RE: Work Plan Configurations - consecutive schedule days

    Posted 02-20-2025 10:28

    Hi Chandni. 

    I can't see all of the other config you have applied from the screenshot, nor can I read the validation messages, but you would need to make more than Monday optional. If there are 6 working days in the week and Saturday and Sunday are always going to be a requirement, by making Monday the only optional day, it will always schedule Tue-Sun as the 6 days, which breaches the 5 consecutive days rule. Within that week, the optional days would need to be Wed, Thu or Fri to ensure 5 consecutive days are not possible.

    This could also impact the following week, because if the generator decided to make Wednesday the day off, Monday would need to be the day off the following week in order to avoid more than 5 consecutive days. This would mean Tuesday to Sunday would be the 6 scheduled days that week, which would breach the rule. 

    I hope I have understood and that this makes sense!

    Heather 



    ------------------------------
    Heather Henderson
    ------------------------------



  • 3.  RE: Work Plan Configurations - consecutive schedule days

    Posted 02-20-2025 10:47
      |   view attached

    Hi Heather

    Thanks for your reply - apologies I have uploaded further screenshots as an attachment. As you can see I've got all the weekdays as optional. I tested it having Monday's as optional or not - but got the same error message either way.

    I did find a work around and just set Monday as a fixed day and having the other weekdays as optional (so don't have the need to use the consecutive days) - but would still be helpful to understand why it didn't work as I thought.

    It would also be helpful if I had the ability to have the configuration of consecutive days for rotational workplans - I have agents on a 4 week flexible pattern but would like it so they are not working any 5 days consecutively - I don't think this is currently possible? Do you know if there is an exiting idea for this?

    Thank you



    ------------------------------
    Chandni Kara
    MI & Planning Specialist
    ------------------------------

    Attachment(s)

    docx
    screenshots.docx   703 KB 1 version


  • 4.  RE: Work Plan Configurations - consecutive schedule days

    Posted 02-25-2025 08:27

    Admittedly on the surface it seems like it would produce some valid schedules. However, the issue is when considering across weeks.

    M,T, (W or R), F, Sa, Su satisfies min/max scheduled days of 6 as well as max consecutive days of 5 for any given week.

    Across weeks, though and there are no combinations that would suffice. E.g., M,T, W, F, Sa, Su for week 1 would then go into week 2 with M, T, W...so six consecutive days where the max is 5. And M,T, R, F, Sa, Su suffers the same issue because the next week it would be M, T, ... which is also six consecutive days.



    ------------------------------
    Jay Langsford
    VP, R&D
    ------------------------------



  • 5.  RE: Work Plan Configurations - consecutive schedule days

    Posted 02-25-2025 09:06

    Thanks Jay - that makes sense. It would be good if the consecutive days feature was something that could be configured in the work plan rotations - I don't see an idea for this so will raise it. 



    ------------------------------
    Chandni Kara
    MI & Planning Specialist
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources