Beyond has released a new course on Empathy Analysis which involves evaluating an agent's emotional intelligence and ability to empathize with customers during interactions. This course is part of the Quality Assurance and Compliance learning path.
If you have a Beyond subscription, you can locate the course on the Beyond website. Interested in a subscription? Learn how to Get Started here!
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Melissa Talamonti-Clark
Genesys - Employees
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Original Message:
Sent: 04-29-2024 16:06
From: Melissa Talamonti-Clark
Subject: Workforce Engagement Management (WEM) Learning Paths
A new eLearning on Genesys Cloud: Workforce Management - Service Goal Templates and Planning Groups Configuration is available on the Beyond Website.
Within this course, System and Business Administrators will learn how to create and configure planning groups in Workforce Management. To assist with scheduling, this course highlights how to combine interaction route paths, such as queues, channels, languages, and skill sets, with service goal templates.
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Melissa Talamonti-Clark
Genesys - Employees
Original Message:
Sent: 03-04-2024 13:38
From: Melissa Talamonti-Clark
Subject: Workforce Engagement Management (WEM) Learning Paths
Has anyone explored the new WEM Learning Paths yet? #WEM #WorkforceManagement #WorkEngagementManagement Which WEM Discipline are you most interested in? #ResourceManagement #EmployeePerformance #QualityAssuranceAndCompliance
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Melissa Talamonti-Clark
Genesys - Employees
Original Message:
Sent: 02-26-2024 11:27
From: Melissa Talamonti-Clark
Subject: Workforce Engagement Management (WEM) Learning Paths
New Workforce Engagement Management (WEM) Learning Paths are now live on the Beyond website! Click Here to discover more. We would also love to hear from you – which WEM Discipline are you most interested in? Resource Management, Quality Assurance & Compliance or Employee Performance? Post below with your answer!
#GenesysCloud
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Melissa Talamonti-Clark
Genesys Beyond, Product Manager
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