Each agent will have their own wrap-up code and like recordings, they are division aware in reporting, so you will have to have access to both divisions to see the wrap-up codes for the conversation.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 12-13-2023 16:42
From: Shelby Cronk
Subject: Wrap-Up Code Division Aware
Should we expect to see any reporting implications and changes with the recent division-aware wrap-up code release?
Example: if we have a wrap-up code in Division A and we switch it do Division B, will we continue to see the historical wrap-up code usage for Division A users and then start seeing it only for Division B moving forward?
#Reporting/Analytics
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Shelby Cronk
C1
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