We are happy to introduce voice surveys, a powerful new way to gather real-time customer feedback and elevate your service experience.
Seamless Post call voice surveys: Now, your customers can effortlessly share their feedback right after a call, without navigating to a separate platform or delaying their response. This means higher completion rates and more valuable insights for you.
Intuitive voice interactions: Customers can easily provide feedback using their voice or touch-tone input, ensuring a smooth and accessible experience for everyone.
Instant insights and actionable data: Capture and analyze direct feedback from customers, identify trends, address issues promptly, and make data-driven decisions to continuously improve your customer experience.
Benefits of voice surveys:
- Increased survey response rates.
- More accurate, in the moment feedback.
- Enhanced customer engagement and satisfaction.
- Streamlined data collection and analysis.
- Improved agent performance and training.
#QualityManagement------------------------------
Natalia Abad
Senior Product Marketing Manager
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