Workforce Engagement Management

 View Only

Discussion Thread View

You asked, we listened: Voice surveys now available!

  • 1.  You asked, we listened: Voice surveys now available!

    GENESYS
    Posted 10-22-2024 08:41

    We are happy to introduce voice surveys, a powerful new way to gather real-time customer feedback and elevate your service experience. 
     
                    Seamless Post call voice surveys: Now, your customers can effortlessly share their feedback right after a call, without navigating to a separate platform or delaying their response. This means higher completion rates and more valuable insights for you. 
     
                    Intuitive voice interactions: Customers can easily provide feedback using their voice or touch-tone input, ensuring a smooth and accessible experience for everyone. 
     
                    Instant insights and actionable data: Capture and analyze direct feedback from customers, identify trends, address issues promptly, and make data-driven decisions to continuously improve your customer experience. 
     
    Benefits of voice surveys: 

    • Increased survey response rates.  
    • More accurate, in the moment feedback. 
    • Enhanced customer engagement and satisfaction. 
    • Streamlined data collection and analysis. 
    • Improved agent performance and training.

    #QualityManagement

    ------------------------------
    Natalia Abad
    Senior Product Marketing Manager
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources