Hello Community! I am wondering if any of you have some insight into the Zendesk integration. I have it deployed and working currently. Inbound calls create a new ticket and notate the ticket notes with interaction details.

My issue is when working a ticket, click to dial on behalf of a queue, I would like the ticket comments to be notated with the same information as an inbound call. I am unable to find any specific information regarding this. I am also curious if there is a way to generate a new ticket based on an outbound call on behalf of queue. Thanks in advance! 

Hello Blake!

I'm not sure if we have any specific documentation regarding this but I would recommend that you reach out to our Developer forum. I saw that there were a couple of threads related to the Zendesk integration.

Hello Community! I am wondering if any of you have some insight into the Zendesk integration. I have it deployed and working currently. Inbound calls create a new ticket and notate the ticket notes with interaction details.

My issue is when working a ticket, click to dial on behalf of a queue, I would like the ticket comments to be notated with the same information as an inbound call. I am unable to find any specific information regarding this. I am also curious if there is a way to generate a new ticket based on an outbound call on behalf of queue. Thanks in advance!