Hi, this is Olga from the UX Research team. We would like to know more about how Workforce Managers handle operational issues like Workforce-related anomalies (e.g., absenteeism, scheduling gaps, forecasting misalignment) Service performance deviations (e.g., SLA failures, queue backlogs, customer escalations) Agent behavior inconsistencies (e.g., extreme variations in handling time, unexpected inactivity)