Research Opportunity: Tell us how you manage CX improvements and changes in your organization

We’re looking for individuals from Genesys Customers, Partners, and even BPOs who help improve customer service and customer experiences within their organization.  Whether you're involved in setting customer experience goals, identifying opportunities for improvement, analyzing customer journeys or operational data, implementing or approving changes, or collaborating across teams to improve outcomes, we'd like to hear from you. If this sounds like part of your role, we invite you to take our 5-minute survey to see if you qualify to participate in a remote, 60-minute interview session. There is no compensation for this survey but if you participate in an interview you will receive a $100 USD e-gift card.