How to successfully implement AI driven Predictive Routing

When:  Jun 19, 2019 from 14:00 to 15:00 (ET)
Associated with  Genesys Engage on-premises
Using artificial intelligence (AI) to find the optimal match between customers and agents delivers strong business results. Learn how to get started with predictive routing, deploy it at scale and achieve quick returns with minimal risks.

You’ll see how to:
• Simplify AI-driven predictive routing deployment with a clear plan and real-life examples
• Achieve measurable business outcomes
• Define a clear scope and timeline, including KPIs, data and effects
• Minimize risk and guarantee success

Date, Time & Time Zone for the event:

North America
06/19/2019
11AM PT / 2PM ET

Latin America
06/19/2019
1PM CDT / 3PM BRT

Europe, Middle East & Africa
06/20/2019
2 PM BST / 3 PM CEST

Asia-Pacific
06/20/2019
1PM AEST / 11 AM SGT
#Routing(ACD/IVR)