Using artificial intelligence (AI) to find the optimal match between customers and agents delivers strong business results. Learn how to get started with predictive routing, deploy it at scale and achieve quick returns with minimal risks.
You’ll see how to:
• Simplify AI-driven predictive routing deployment with a clear plan and real-life examples
• Achieve measurable business outcomes
• Define a clear scope and timeline, including KPIs, data and effects
• Minimize risk and guarantee success
Date, Time & Time Zone for the event: North America06/19/2019
11AM PT / 2PM ET
Latin America06/19/2019
1PM CDT / 3PM BRT
Europe, Middle East & Africa06/20/2019
2 PM BST / 3 PM CEST
Asia-Pacific06/20/2019
1PM AEST / 11 AM SGT
#Routing(ACD/IVR)