Up to 80% of your contact center budget is dedicated to your human capital.  Let’s manage it efficiently, effectively and with empathy.   

Your business benefits: 

• Improve the accuracy of your WFM outcomes and save money 
• Go for First Contact Resolution and improved quality scores and add revenue 
• Keep your trained and experienced agents and improve your NPS scores and reduce your attrition rate 

Join Genesys experts at the Customer Success WEM Deep Dive Series to discover more about WEM including: 

• Measuring and managing your KPI’s 
• A demo based on your scenario’s 
• What’s new on the WEM roadmap 

Date & time of event + registration:

• Nov 23 - 3PM CET : The Right Smile: deep dive on Training & Assessment – Register