This webinar provides information about the Quality Management (QM) processes in the Genesys Multicloud CX on-premises (formerly Engage on-premises) Contact Center solution.
The webinar is intended for anyone who is interested in implementing QM processes in their contact center like:• Quality Managers• Managers, Supervisors and Team LeadersNo prerequisites requiredWebinar Objectives• Quality Management (QM) Overview• QM roles and processes• A demonstration of QM processes in action
Two identical sessions to cover different time zones available:
Option 1 Option 2Note: When registering you can easily switch the time zone to get your local start time.
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