Genesys Engage: Quality Management (QM) Overview

When:  Nov 3, 2021 from 08:00 to 09:00 (CET)
Associated with  Genesys Engage on-premises

This webinar provides information about the Quality Management (QM) processes in the Genesys Multicloud CX on-premises (formerly Engage on-premises) Contact Center solution.

The webinar is intended for anyone who is interested in implementing QM processes in their contact center like:
• Quality Managers
• Managers, Supervisors and Team Leaders

No prerequisites required

Webinar Objectives
• Quality Management (QM) Overview
• QM roles and processes
• A demonstration of QM processes in action

Two identical sessions to cover different time zones available:

Option 1 
Option 2

Note: When registering you can easily switch the time zone to get your local start time.