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After Call Work ( ACW ) - Extend timeout settings to all channels

Starts: Jul 20, 2022 09:00 (ET)
Ends: Aug 20, 2022 17:00 (ET)

Associated with Genesys Cloud - Beta HQ

ACW timeout settings apply only to voice today. With this update, we will extend this setting to all the remaining channels - chat, email, message, etc. The same timeout setting that is configurable at the queue level will apply to all the interactions that are being handled on that queue.
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Url: http://community.genesys.com/communities/genesys-cloud-beta-hq?CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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After Call Work ( ACW ) - Extend timeout settings to all channels

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