The Right Smile Presents: Genesys Cloud WEM Series

In this final installment of The Right Smile, our Genesys Cloud WEM series concludes with a focus on Workforce Management and Capacity Planning—essential for driving efficiency, meeting service goals, and enabling long-term workforce agility.

Join Thomas Weschke and Chuck Swain (WEM Specialists), Belinda Herrera (Staff Product Manager), and Chris Johnson (Director Product Management – WFM) as they walk through how Genesys Cloud WEM helps organizations forecast demand, manage resources, and plan capacity with precision.

Discover how our AI-powered tools simplify complex staffing decisions, reduce manual effort, and give you real-time control to adapt to change—delivering smarter schedules and better outcomes for employees and customers alike.

This session shows how putting WFM at the heart of your strategy leads to sustainable success—and brings the right smile to your operations.

July 9th - 2pm (BST), 3pm (CET), 9am (EST), 6am (PDT)

Registration Link:

https://genesys.zoom.us/webinar/register/WN_rHOLiS-CREmhvoeiaEMg4A

#WorkforceManagement
#Forecasting