Improved Digital Interaction Transfer

Starts:  Mar 23, 2023 12:00 (ET)
Ends:  Apr 7, 2023 17:00 (ET)
Associated with  Genesys Cloud - Beta HQ

The Benefits of this Improved Digital Interaction Transfer feature:

• Agents will have more visibility to when transfers are accepted.

• Agents will have the ability to cancel and change the transfer target.

• Supported digital channels: Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging.


#BetaAnnouncement

Location

Online Instructions: