How to successfully implement AI driven Predictive Routing

When:  Jun 19, 2019 from 14:00 to 15:00 (ET)
Associated with  Genesys Multicloud

Using artificial intelligence (AI) to find the optimal match between customers and agents delivers strong business results. Learn how to get started with predictive routing, deploy it at scale and achieve quick returns with minimal risks.


You’ll see how to:

  • Simplify AI-driven predictive routing deployment with a clear plan and real-life examples
  • Achieve measurable business outcomes
  • Define a clear scope and timeline, including KPIs, data and effects
  • Minimize risk and guarantee success

 

Date, Time & Time Zone for the event:  

North America

06/19/2019

11AM PT / 2PM ET

 

Latin America

06/19/2019

1PM CDT / 3PM BRT

 

Europe, Middle East & Africa

06/20/2019

2 PM BST / 3 PM CEST

 

Asia-Pacific

06/20/2019

1PM AEST / 11 AM SGT


#Routing(ACD/IVR)

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