Genesys Webinar: Rule-Based Decisions in Genesys Cloud

The new intelligent Rule-Based Decision capability helps you manage business logic with greater clarity and control.

What You’ll Learn

- Understand the Rule-Based Decisions feature and its business value

- Define decision logic using rule schemas and configure decision tables based on those schemas

- Connect Rule-Based Decisions with an Architect flow

- Identify key user personas and their benefits when using Rule-Based Decisions