Genesys Webinar: Rule-Based Decisions in Genesys Cloud

When:  Nov 19, 2025 from 11:00 to 12:00 (ET)
Associated with  Genesys Cloud - Main

The new intelligent Rule-Based Decision capability helps you manage business logic with greater clarity and control.

What You’ll Learn

- Understand the Rule-Based Decisions feature and its business value

- Define decision logic using rule schemas and configure decision tables based on those schemas

- Connect Rule-Based Decisions with an Architect flow

- Identify key user personas and their benefits when using Rule-Based Decisions


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Location

Online Instructions:
Url: https://genesys.zoom.us/webinar/register/WN_Nqe46xwjQwW1PjlGOuFRoA
Login: Register for this webinar at the link above.