The Right Smile at the Right Time

When:  Feb 2, 2022 from 14:00 to 15:00 (UTC)

Join EMEA SME leads during this Workforce Engagement Management (WEM) webinar to discover more about the Resource Management features within GenesysCloud CX

Based on your feedback, our next Genesys Workforce Engagement Management (WEM) Webinar will focus on our Resource Management feature set, available within GenesysCloudCX.

This Webinar has been designed to show how modern Workforce Management (WFM) tools can help you influence your operational budget and how Genesys can help you to get started using GenesysCloud Workforce Engagement Management

How does this impact your Contact Centre? Utilizing Genesys WEM Resource Management can help to:
- Lower TCO by up to 60% through an integrated approach
- Reduce manual administration tasks by up to 40%
- Improve employee utilisation (occupancy & adherence)

- Reduction in Average Handling Time
- Adherence towards interaction-based KPIs

This webinar will have plenty of time for Questions & Answers at the end. Feel free to come along and ask us anything relating to Workforce Engagement Management

Speakers:
Hilde Lannoo – Customer Success Manager, WEM Specialist

Paul Turner (WEM Innovation Lead)
Thomas Weschke (Cloud Solution Architect)
Robert Tonyka (Principal PS Consultant)

 


#Workforce Engagement Management
#WorkforceManagement

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