This webinar will show how to roll out 24/7 customer self-service and immediately relieve your contact center. The deployment is much faster than you might think—but only if done in the right way. Done correctly, this rollout will facilitate self-service interactions within the first three-to-ten days of deployment. Within weeks, you can expect self-service interactions to outstrip assisted interactions. This is good news for customer experience, contact center efficiency and for your company.
- The core pieces every company needs to quickly and successfully roll out self-service
- Expected timeline and outcomes for rapid-launch self-service deployments
- Use cases from MindTouch customers that have successfully launched self-service on compressed timelines