How to Launch Self-Service Knowledge Fast

When:  Jul 8, 2020 from 8:00 AM to 9:00 AM (PT)

This webinar will show how to roll out 24/7 customer self-service and immediately relieve your contact center. The deployment is much faster than you might think—but only if done in the right way. Done correctly, this rollout will facilitate self-service interactions within the first three-to-ten days of deployment. Within weeks, you can expect self-service interactions to outstrip assisted interactions. This is good news for customer experience, contact center efficiency and  for your company.

You’ll learn:

  • The core pieces every company needs to quickly and successfully roll out self-service
  • Expected timeline and outcomes for rapid-launch self-service deployments
  • Use cases from MindTouch customers that have successfully launched self-service on compressed timelines

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