Genesys Cloud WEM Customer Demo Series | WEM Resource Management

When:  Thu, Jul 20, 2023 from 11:00 to 12:00 (ET)
WEM demo.png
Hello WEMers and community members!

Want to learn about Genesys WEM, we have what you need.
What it is?
The 2023 Genesys Cloud WEM Customer Demo series is an event held periodically to give you an inside look into the Genesys Cloud CX Workforce Engagement Management suite!

These convenient demo sessions are designed to be quick and informative, providing you with a general overview of our WEM solution, and diving deeper into some of our exciting capabilities.
What can you expect from this 2023 Genesys Cloud WEM Customer Demo series?
  • During our second session of the Genesys Cloud WEM Customer Demo, learn how Genesys Workforce Engagement Management plays a crucial role in driving productivity and efficiency, as Jeff Whitt, walks us through the functionalities you need to forecast, schedule, and plan to ensure your contact center meets service levels while maintaining the flexibility to deliver an empathetic experience for employees and customers.

Our Speaker!

Katherine_comm.png

Jeff Whitt
WEM Innovation Solution Lead | WEM SPECIALISTS @Genesys

Workforce Engagement Management (WEM) Innovation Solution Lead at Genesys. Enterprise Solutions Subject Matter Expert - Results-oriented professional with more than 25 years of experience in Interaction Management, Workforce Optimization, and Back Office solutions in premise, hosted, and cloud environments.




#Workforce Engagement Management
#Workforce Management
#Forecasting
#Scheduling
More information

Location

Event Image

Contact

NATALIA ABAD
3174341297
natalia.abad@genesys.com