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Analytics: New Callback Metrics

Starts: Dec 8, 2022 12:00 (ET)
Ends: Dec 21, 2022 17:00 (ET)

Associated with Genesys Cloud - Beta HQ

New metrics to better understand Callback Dial and Connect times. The amount of time between the start of the callback ACD and the start of the first dialing/interact segment on the voice channel.
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Url: http://community.genesys.com/communities/genesys-cloud-beta-hq?CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329
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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Analytics: New Callback Metrics

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