🚀 Webinar: Data Tables & Data Actions in Genesys Cloud

Want to make your Architect flows more dynamic, easier to maintain, and better connected to external systems?

Join us for this live, demo-focused webinar where we'll explore how Data Tables and Data Actions can help you build more flexible, data-driven experiences in Genesys Cloud.

You'll learn how to store configuration data outside of your flows, update routing behaviour without republishing, and integrate Architect with external applications to retrieve and update information in real time.

📚 What we'll cover

🗂️ Data Tables

• Creating and managing Data Tables
• Designing reference keys, fields, and table rows
• Using the Data Table Lookup action in Architect
• Using Data Tables to drive routing decisions, prompts, and other operational settings

🔗 Data Actions & Integrations

• Adding and configuring integrations
• Creating, testing, and publishing a Data Action
• Using the Call Data Action action in Architect
• Using Data Action results within Architect flows and Scripts

👥 Who should attend?

This session is ideal for Contact Center Administrators, Architects, Developers, and technical professionals who are beginning to design, build, or maintain Architect flows.

Level: Basic to Intermediate

✅ Prerequisites

A basic understanding of Genesys Cloud Architect is recommended. Participants should be familiar with the purpose and basic structure of an Architect flow.

📅 Event Details

Date: 24 September
Time: 11:00 AM U.S. Eastern

🔗 Register Now

👉 https://genesys.zoom.us/webinar/register/WN_0W5ucXrRQDuHGspM8tlBcA

We hope to see you there! Bring your questions—there will be plenty of opportunities for live demonstrations and Q&A.