Genesys Cloud Webinar: Speech & Text Analytics (STA) and Quality Management (QM)

Discover how Genesys Cloud’s Speech and Text Analytics (STA) and Quality Management (QM) can transform your customer experience strategy and enhance team performance.

This webinar will explore practical techniques for extracting meaningful customer insights, optimizing quality assurance processes, and driving measurable improvements in customer satisfaction.

Topics Covered:

• Speech and Text Analytics Overview (Voice Transcription and Text Analytics for Digital Interactions)
• Programs, Topics, and Phrases
• Reporting and Analytics
• Automated Scoring in QM Evaluations & AI Insights

Whether you want to streamline evaluations, enhance coaching, or unlock AI-driven insights, this session will provide the knowledge and tools to amplify quality with Genesys Cloud.

Date & Time: March 27 at 11:00 AM U.S. Eastern (EST)