The WEM Advisory Webinar Series is a three-part executive program designed for WFM leaders, operations leaders, and CX transformation stakeholders navigating the shift to AI-powered workforce orchestration.
In this second session, we focus on Workforce Management, and how organizations evolve from static planning and manual scheduling to intelligent, real-time workforce orchestration.
Today’s WFM teams face increasing pressure to:
• Adapt to unpredictable demand across channels
• Balance employee flexibility with business performance
• Improve forecasting accuracy and adherence
• Manage both human and AI-driven workloads
Traditional WFM approaches; built on static forecasts and rigid schedules; can no longer keep pace with the complexity and speed of the AI-driven experience economy.
What You’ll Learn:
• How AI enables more accurate, adaptive forecasting across channels
• How to automate scheduling and intraday management
• How to orchestrate human and AI resources in real time
• How to connect workforce decisions to CX, EX, and business outcomes
Time: Jun 3, 2026 03:00 PM Amsterdam, Berlin, Rome, Stockholm, Vienna
#ScheduleGeneration#ScheduleManagement#WFMConfiguration,BestPractices