Unlock the power of Genesys Cloud's latest Workforce Management features and join us for a comprehensive 1-hour webinar.
The webinar on September 5th is free and available for all audiences.
Learn about:
- Work Plan Bids: Allow agents to bid for their preferred work plans and set their preferences.
- Activity Plans: Easily schedule individuals or groups for one-off or recurring activities.
- Alternative Shift Trading: Enable agents to trade daily shifts with the system based on business rules and desired service goals.
Prerequisites:
Basic Genesys Cloud Workforce Management knowledge is recommended.
The webinar will be a presentation and live demonstration.
We offer two identical sessions to cover different Time Zones
The Zoom registration links for:
APAC / EMEA https://genesys.zoom.us/webinar/register/WN_qz0kMRG7RPS19ABHGnjVIw
NALA / EMEA https://genesys.zoom.us/webinar/register/WN_xcucbbp5S3W9kc5UEntCQg
September 05th (Thursday). Two identical sessions will be held to cover all time zones.
APAC / EMEA Time zone
- 08:00 Paris
- 11:30 Chennai
- 14:00 Singapore
- 16:00 Sydney
NALA / EMEA Time Zone
- 09:00 U.S. MDT (Denver)
- 11:00 U.S. EST (New York)
- 16:00 London
- 17:00 Paris
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