Social media for businesses is an opportunity to connect with customers in a new way, but poorly managed social media can be a death blow for your company. Bringing social into your call center platform lets your business excel. You can focus on the most important interactions and add context from the applications that your customers use daily.

Join us for the February Genesys Cloud demo to learn how to manage social interactions in the Genesys Cloud application.

• See how interactions come into Genesys Cloud from social media platforms like Facebook and Twitter.
• Learn how to be more proactive with your social media strategy.
• Use your social data to inform agents and drive better customer experiences.