G-Summit Seoul 2019

Starts:  Aug 22, 2019 00:00 (KST)
Ends:  Aug 23, 2019 00:00 (KST)
Associated with  PureConnect

With the progress of digital communication between customers and companies, customer experiences and contact centers are also entering a new era. By analyzing large amounts of data acquired through digitization using AI, visualization of customer behavior and forecasting of expectations in advance can be refined, and automation of customer service can be further enhanced. On the other hand, customer interactions that can not be automated become more complex and occur in all processes of customer behavior. As a result, the role of the contact center is expected to extend to the sales and marketing stages as well as to the previous service. At the same time, IT infrastructure needs to be flexible and adopt large amounts of data and new technologies, and cloud computing will be required. G-Summit wants to be a place where you can think about the way of the customer experience and the contact center suitable for the new age with you on the background of such digitalization.


#Implementation