Live Webinar | Mastering Work Plan Configuration in Genesys Cloud Workforce Management (WFM)

Are you already using Genesys Cloud WFM? Are you ready to take your configuration expertise to the next level?
In this focused 60-minute session, we’ll explore how to configure Work Plans to generate compliant, efficient, and optimized schedules across diverse agent populations.
We’ll cover:
• How constraint hierarchy impacts schedule outcomes
• Shift and activity configuration best practices
• Designing Work Plan Rotations for multi-week patterns
• Leveraging Proactive Work Plan Assignments for workforce transitions
• Structured validation and troubleshooting of configuration conflicts
This session is ideal for WFM professionals with foundational knowledge who want to deepen their expertise in Work Plan Configuration.

Note: Work Plan Bidding is not included in this session.

Join us and optimize your scheduling setup.

The Zoom webinar registration link: https://genesys.zoom.us/webinar/register/WN_l_9HZzEQTL-tcKAqmzYJZA