This live, 60-minute intermediate webinar introduces engineers, administrators, and technical consultants to Agentic Virtual Agents (AVA), in Genesys Cloud.
The session explains how AVA differs from traditional virtual agents, how Large Action Models (LAM) enable agentic automation, and how to configure AVA in Genesys Cloud AI Studio.
Topics covered:
• Agentic Virtual Agents Overview
• LAM Powered Automation
• Configuration Steps
• Create Your Agent
• Tools and Knowledge
• Test Your Agent
• Invoke AVA from a Bot Flow
Audience: Intermediate level
Format: A live, demo-centered webinar for engineers, administrators, and consultants who are new to AVA and want to move from “What is an Agentic Virtual Agent?” to “I know how to configure and validate one in Genesys Cloud.”
Important Note: This webinar reflects the current LAM AVA configuration experience.
Date: 30 July, Thursday
Time: 11:00 U.S. Eastern
Zoom Registration Link
https://genesys.zoom.us/webinar/register/WN_QShab7WOT1e3iOOT1DJZuQ
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