A place to ask questions, connect with others, and stay in the know
A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering relevant, empathic CX and EX at scale requires understanding the shifts driving change in CX and EX today. Join us as CX leaders from Genesys, Qualtrics’ XM Institute, Valuegraphics and others discuss the coming impact of these trends, as well as what you need to do not only to respond to them, but also to get ahead of and harness them.
In this session, you’ll learn how:
David AllisonFounderValuegraphics
Ginger ConlonThought Leadership DirectorGenesys