Discover the future of customer journey management in this exclusive one-hour webinar. Join our Genesys Cloud experts for a deep dive into the platform's powerful Journey Management capabilities.

Whether you're new to Genesys Cloud Journey Management or looking to fine-tune your existing setup, this session will equip you with the knowledge and strategies to elevate your customer experience.

In this comprehensive webinar, you'll learn how to:

1)            Gain Actionable Insights from Journey Flows and Journey Analyzer

   •          Visualize customer journeys and easily identify key touchpoints, bottlenecks, and drop-off points.

   •          Leverage Journey Analyzer with Funnel Analysis to uncover customer behavior patterns and track conversions across every journey step and branch.

   •          Augment journey analysis with visual charts to reveal trends and correlations between events and their attributes.

   •          Apply new insights and learning to optimize and enhance the customer experience.

2)            Identify opportunities to improve self-service and first-contact resolution

   •          Proactively manage escalations while delivering personalized experiences.

   •          Act on insights to continuously improve the overall customer journey.

Target Audience

This webinar is ideal for Contact Center Operations, Conversational Designers, Channel Managers, Experience Designers, CX Analysts, Journey Architects, and anyone eager to leverage the latest Genesys Cloud Journey Management innovations.

Prerequisites

A basic knowledge of Genesys Cloud is recommended.

Time

11:00 AM in Eastern Time (US and Canada)

4:00 PM in the United Kingdom

5:00 PM in Amsterdam, Berlin, Rome