When people and AI team up: Empowered agents and supervisors for better CX outcomes

When:  Apr 30, 2025 from 14:00 to 15:00 (ET)

Register for this must-attend digital event to discover how Genesys Cloud™ Agent and Supervisor Copilots work together to create a smarter, more efficient contact center — helping agents deliver better customer service while enabling supervisors to optimize team performance.

Genesys Cloud Copilots can drive: 

  • Lower costs – Reduce staffing, training and operational expenses with automation. 
  • Increased efficiency – Agents handle more interactions, supervisors spend less time on manual work, and quality assessments scale effortlessly. 
  • Better decision-making – AI insights help leaders identify trends, gaps and opportunities, enabling smarter strategies. 
  • Stronger employee and customer satisfaction – Happier agents deliver better customer experiences, leading to higher customer satisfaction and Net Promoter Scores. 
  • Scalability without complexity – AI allows your business to expand seamlessly, adapting to growing customer demands. 

Genesys Cloud Copilots don’t just make tasks easier — they make customer interactions more meaningful, empower employees and drive better business outcomes. 

Meet the experts

Lindsey Ray Bonanni

Director of Product Marketing, Genesys

Leor Grebler

Principal Product Manager, AI Copilot, Genesys


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More information

Location

Online Instructions:
Url: https://www.genesys.com/webinars/when-people-and-ai-team-up-empowered-agents-and-supervisors-for-better-cx-outcomes
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