Session 2

Content

The “Quality Management Series: Administration” webinar provides additional information about the Quality Management (QM) processes of Genesys Cloud.

Duration

1 hour

Delivery Type

Presentation with instructor demonstrations.

Target Audience

The webinar is intended for anyone who is interested in implementing QM processes in their contact center like:

• Quality Managers
• Team Leaders 

Prerequisites

• Genesys Cloud Contact Center Administration training course
• Quality Management (QM) - The Basics Recording
  https://beyond.genesys.com/explore/course/genesys-cloud-webinar-quality-management-series-the-basics

Webinar Objectives

• Calibration
• Encryption Keys
• Export Recordings