The Beta allows administrator to set Auto Answer for Digital Asynchronous Interactions (https://genesyscloud.aha.io/ideas/ideas/DIG-I-609).

This Beta is API only Auto Answer on Queues. One can configure Auto Answer for Email, SMS, Web Messaging, Open messaging, and the following messaging platforms: Facebook, Instagram, LINE, Twitter, and WhatsApp. We’re planning to add Auto Answer support on Embedded Client during the Beta period, but it is not supported at this time.

Auto Answer for Voice from Agents settings is currently supported, and we’re planning to add Auto Answer support for Voice on Queues in the future. However, please note Auto Answer for ACD Voicemail, Callbacks or Chat won't be supported.