Webinar Outline

Discover how the Genesys Virtual Agent, a powerful conversational AI solution, can transform your customer experience. In this 60-minute webinar, we will explore the capabilities and configuration of the Genesys Virtual Agent.

Key Topics Covered:

- Introduction to Genesys Virtual Agent: Exploring the core features and functionalities

- Impact on Business Strategies: How Genesys Virtual Agent can enhance your business strategies

-Configuring Genesys Virtual Agent:

  a.          Setting up the Virtual Agent within the Genesys platform

  b.          Designing engaging conversational flows and natural language understanding

  c.          Virtual Agents vs. Traditional Bot Design

Join us for this informative webinar and unlock the power of Genesys Virtual Agent to level up your customer experience and drive business success.

Target Audience

This webinar is ideal for Customer Service Managers, Contact Center Supervisors, Business Analysts, and anyone interested in improving customer service efficiency and effectiveness.

Prerequisites

A basic knowledge of Genesys Cloud is recommended.

Time

11:00 AM in Eastern Time (US and Canada)

4:00 PM in the United Kingdom

5:00 PM in Amsterdam, Berlin, Rome