Transcription Connector

Starts:  Dec 19, 2024 09:00 (ET)
Ends:  Jan 31, 2025 17:00 (ET)
Associated with  Genesys Cloud - Beta HQ

Description: Integrate to any voice service by streaming caller and agent conversation audio to your preferred vendor. Transcribe your voice interactions and utilize Genesys Cloud for further transcript processing.

Use cases:
Bi-directional Audiohook protocol: streaming audio, returning predefined transcription events
Stream BOTH channels: internal and external
Support for Native + EVTS languages
Support for up to 10 different Transcription Connector (TC) integrations per org
Transcriptions will be consumed native Genesys Cloud microservices for further processing.

We are currently looking for organizations that meet the following criteria to participate in this Beta:
Test Orgs ONLY
Already have Native/EVTS transcription enabled in their test orgs: Genesys Cloud 3, Genesys Cloud 2 + WEM Add On or Genesys Cloud 1 + WEM Add On
Be familiar with Genesys Audiohook protocol
Be familiar with Architect flows


#BetaAnnouncement

Location

Online Instructions:
Url: http://forms.office.com/r/gX9zCJRMsv
Login: If you're interested in the Beta, fill out the survey linked above.