Optimize Long-Term Staffing with Capacity Planning

Capacity Planning is a new strategic planning tool in Genesys Cloud Workforce Management that helps you forecast future demand and model how to meet it.

In this webinar, you’ll learn how Capacity Planning supports smarter long-term staffing decisions by aligning workforce resources with business goals, reducing inefficiencies, and planning for growth.

What You’ll Learn:

•           How Capacity Planning supports long-range staffing and hiring decisions

•           Key concepts behind Planning Groups (PGs) and Staffing Groups (SGs)

•           How to associate work types with the right staffing structures

•           Steps to create and maintain a Capacity Plan in Genesys Cloud

•           How to identify and address over- or understaffing trends