Mastering Genesys Cloud Architect: A Comprehensive Overview

Description

Join us for an engaging one-hour webinar that provides a comprehensive overview of Genesys Cloud Architect, the powerful visual flow designer for creating advanced customer experiences.

You will learn how to use this intuitive tool to design and manage voice, digital, and messaging flows, and gain insight into best practices for automation and self-service solutions through live instructor demonstrations.

Agenda / Content

• Core features and capabilities of Genesys Cloud Architect
• Visual flow editor with drag-and-drop functionality
• Audio and prompt management
• Design of voice, digital, and messaging flows
• Introduction to bot flows

Target Audience: Entry-level users of Genesys Cloud Architect, like

• Technical team members, such as system administrators, who want to understand the Architect’s capabilities
• Developers who are new to Genesys Cloud Architect and want to learn the fundamentals of flow design

Prerequisites

Basic knowledge of Genesys Cloud is recommended.

Zoom registration link:

https://genesys.zoom.us/webinar/register/WN_nOXGEkkrSf6R9nOfe1zOhg

 LinkedIn Post:
https://www.linkedin.com/posts/reinhard-beck_genesyscloud-contactcenter-architect-share-7419417080200052736--1zk?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAAcywABwJ_0C41f3FfrfAEKEiEY73THe0c