Xperience 2024 - France

When:  Nov 21, 2024 from 08:15 to 18:30 (FR)

Xperience France 2024

Join us in Paris ( Maison de la Chimie ), on November 21, 2024, during the Genesys Xperience France conference day. You will dive into the future of customer experience by meeting experts and members of your business community. This year's theme "Your Future Accelerated" will cover new relational strategies to use Generative AI, to automate journeys and increase empathy between customers and your employees.

Embracing the Future of Experience

Do you want to accelerate the profitability of customer support center operations or improve the performance of a service desk? Are you looking to increase the turnover of your digital journey and promote customer loyalty? Are you considering industrializing Generative AI projects in your digital and voice journeys? Then join us for a day of enriching conferences and workshops!

  • Omnichannel orchestration: digital and social networks
  • Predictive AI: Intelligent Routing and Routing
  • Conversational AI: contextualization and automation via bots
  • Generative AI: Automated Advisor Assistance
  • Knowledge Bases: New Data Models, Journey Analytics
  • Managing Team Engagement: Managing via WEM

#WorkforceManagement
#Gamification
#Learning/Coaching
#QualityManagement
#SpeechandTextAnalytics

Location

Maison de la Chimie
28 Rue Saint-Dominique
Paris, 75007