The PureConnect Webinar provides information on how to set up an Email Attendant for routing.

Includes presentation with instructor demonstration.

Prerequisites

Courses and/or knowledge required:

• Administering the CIC System
• Configuring Call Flows
• IC System Configuration and Support

 Webinar Objectives

• Setting up Email Attendant for routing
• Adding Mailbox addresses for email attendant use.
• Default and custom profiles for Email Attendant
• Working with Email attendant operations
• Complete flow from profile to queue.