Genesys Cloud WEM What’s Next: October session

When:  Oct 17, 2024 from 10:00 to 11:00 (COT)
Associated with  Genesys Cloud - Main

WEM What's Next
Genesys WEM What's Next Webinar series!
Led by the WEM Product Management
October 2024
Hello WEMers and community members!

The Genesys Cloud WEM What's Next Monthly Webinars are back.
What do you need to know?
  • Date: October 17, 2024
  • Time: 8AM PT / 10AM CST / 11AM EST
  • Registration: Here!
What it is?
The Genesys Cloud WEM What’s Next Series sessions are intended to provide a general overview of upcoming WEM features releases. Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution!

What can you expect from this 2024 Sessions?

Please join us in our Live WEM What’s Next Webinar, where you will be able to hear from the Genesys Cloud WEM Product Management team, about features we are currently working on, as well as features planned to be released in the following month.

Topics:

  • Gamification and Performance Management.
  • Quality Assurance and Compliance.
  • Resource Management (WFM)

Our Speaker!

Leor Grebler
Principal Product Manager | PM WEM @Genesys

With 11+ years of experience, Leor Gerbler is a Workforce Engagement Management(WEM)Principal Product Management responsible for Genesys Cloud's native and extended voice transcription services. Before joining Genesys, Leor ran a startup that brought to market the first hands-free voice interactive computer, The Ubi. He writes a daily blog on technology, exploring the future and its impact on the world. Originally from Canada, Leor is currently based out of Tel Aviv.


#Workforce Management

#Forecasting
#ScheduleManagement
#Intraday,Shrinkage,Adherence
#TimeOff,AbsenceManagement
#Tempo(MobileApp)
#Gamification
#CoachingandLearning
#QualityEvaluations
#SpeechandTextAnalytics
#Recording,Policies
#Notifications/Alerts


#Roadmap/NewFeatures

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