Content
The Webinar provides information about:
- Work plan rotations overview
- Add a new work plan rotation
- Add work plans to the rotation
- Add agents to the work plan rotation
Date
- May 2022
Duration
1 hour
Delivery Type
Presentation with instructor demonstrations.
Target Audience
Supervisors, Business Analysts, and Contact Center Managers, who are involved in WFM Work Plan Rotation.
Prerequisites
Genesys Cloud Workforce Management knowledge
Zoom registration links for 19. May 2022
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Date/Time.
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Registration link
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08:00 AM in Pacific Time (US and Canada)
11:00 AM in Eastern Time (US and Canada)
04:00 PM in the United Kingdom
05:00 PM in Amsterdam, Berlin, Rome
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Session 1 link
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Notes: When registering you can easily switch the time zone to get your local start time.
After registering, you will receive a confirmation email containing information about joining the webinar.
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