Genesys Cloud CX: WEM - Speech and Text Analytics (STA)

Overview

This webinar introduces you to the basic concepts of Genesys Cloud CX Speech and Text Analytics (STA). You will learn how to set up and configure STA in your organization.

Content

On this webinar, you will learn about:

• Setup and configuration
• Use cases for STA
• Helpful resources for learning more

Date: 23. February 2023

Duration: 1 hour

Delivery Type: Presentation with instructor demonstrations

Target Audience: Ideal for Contact Center Administrators, Supervisors, and Business Users

Prerequisites: A basic knowledge of Genesys Cloud CX knowledge is recommended.

Zoom registration links for 23. February 2023

Notes: When registering, you can easily switch the time zone to get your local start time.After registering, you will receive a confirmation email containing information about joining the webinar.