Overview
This webinar introduces you to the basic concepts of Genesys Cloud CX Speech and Text Analytics (STA). You will learn how to set up and configure STA in your organization.
Content
On this webinar, you will learn about:
- Setup and configuration
- Use cases for STA
- Helpful resources for learning more
Date: 23. February 2023
Duration: 1 hour
Delivery Type: Presentation with instructor demonstrations
Target Audience: Ideal for Contact Center Administrators, Supervisors, and Business Users
Prerequisites: A basic knowledge of Genesys Cloud CX knowledge is recommended.
Zoom registration links for 23. February 2023
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Time
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Registration link
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11:00 AM in Eastern Time (US and Canada)
04:00 PM in the United Kingdom
05:00 PM in Amsterdam, Berlin, Rome
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Session link
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Notes: When registering, you can easily switch the time zone to get your local start time.After registering, you will receive a confirmation email containing information about joining the webinar.
#Genesys Cloud CX
#Workforce Engagement Management
#SpeechandTextAnalytics