Transforming CX in Manufacturing
Contact centres are continuously facing the challenges of new disruptive competitors, ever-increasing customer expectations, disruptive technology, and the drive towards sustainability. Your contact centre is your brand’s direct line to customers, if the customer journey is a disjointed experience it’s time for change.
Join this live 20min Q&A demo to see how organisations can:
- Manage omnichannel interactions
- Map the customer journey
- Use artificial intelligence to drive personalisation
- Simplify the life of an agent and a supervisor
- Applying quality management
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