Genesys Cloud Webinar – Direct Routing

In this session, we introduce Genesys Cloud Direct Routing, a powerful new feature that routes interactions directly to a designated agent.

This capability is ideal for premium services, advisory roles, and one-to-one customer support. The webinar will walk participants through the concept, setup, and best practices for configuring Direct Routing effectively.

What You’ll Learn:

- Direct Routing Overview

- Configuring Direct Routing in Genesys Cloud

- Managing backup flows to ensure seamless failover

- Use case scenarios for personalized, agent-specific routing.

- Measuring performance

We hope you can join!