Contact center operations generate more data than ever, but spotting what actually needs attention can still take too much time and effort.
Constant dashboard monitoring, manual work, and fragmented insights can make emerging issues easy to miss and slow to address. Join us for the second session of the WEM Advisory Webinar Series:
From Monitoring to Action: Detecting Operational Anomalies Before They Escalate | Nov. 4, 2026 | 3:00 PM CET (2:00 PM GMT / 9:00 AM ET)
In this session, we focus on how User Home and Anomaly Detection help supervisors identify, understand and act on operational issues sooner.
We’ll share practical queue performance use cases, a live demo and a look at how these capabilities support more proactive, AI-powered supervision.
You’ll learn:
· How to create a flexible, personalized workspace with User Home
· How AI automates monitoring across a broader range of operational metrics
· How Anomaly Detection helps you spot meaningful deviations from historical patterns
· How to spend less time finding issues and act on them sooner
· How to move from reactive monitoring to more proactive operations
Register here >
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