How to lower handle time by 25% without sacrificing the customer experience

When:  Mar 31, 2019 from 09:26 to 09:26 (ET)
Associated with  Genesys Cloud - Main
Super charge your contact center with AI-based Knowledge Management and empower your agents with the right answers to your customers’ most difficult questions. Shelf connects to Genesys’s IVR, has robust analytics and powerful search to help lower handle time by 25%.
Marketplace listing - https://appfoundry.genesys.com/#/filter/purecloud/listing/bfb5992f-96b7-4765-809f-96275026c32e
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Online Instructions:
Url: http://www.genesys.com/webinars/how-to-lower-handle-time-without-sacrificing-the-customer-experience
Login: You can view the on-demand webinar using the link above
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