This webinar will primarily cover the Historical Reporting of Agents & Queues using Dynamic Views.
Content
The Webinar provides information about:
- Real-Time and Historical Reporting of Agents & Queues using Dynamic Views
- Report Customization and Scheduling
- Report Generation made easy via export and email distribution
- Things to remember when working with reports and what’s next!
Date: 19th January 2023
Duration: 1 hour
Delivery Type: Presentation with instructor demonstrations.
Target Audience: The webinar is intended for anyone interested in Cloud CX Reporting.
- Managers and Team Leaders
- Business Analyst
Prerequisites: Basic Genesys Cloud CX knowledge would be beneficial.
Zoom registration links for 19th January 2023
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Time
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Registration link
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09:00 AM in the United Kingdom
10:00 PM in Amsterdam, Berlin, Rome
05:00 PM in Hong Kong, Singapore
08:00 PM in Sydney
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Session link
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Notes: When registering, you can easily switch the time zone to get your local start time.
After registering, you will receive a confirmation email containing information about joining the webinar.
#Genesys Cloud CX