Super charge your contact center with AI-based Knowledge Management and empower your agents with the right answers to your customers’ most difficult questions. Shelf connects to Genesys’s IVR, has robust analytics and powerful search to help lower handle time by 25%.

• Link to partner’s marketplace listing - https://appfoundry.genesys.com/#/filter/purecloud/listing/bfb5992f-96b7-4765-809f-96275026c32e
• Link to partner’s on-demand webinar - https://www.genesys.com/webinars/how-to-lower-handle-time-without-sacrificing-the-customer-experience

#Handlers
#Reporting/Analytics
#Unsure/Other